Terms and Conditions

These terms and conditions represent the entirety of the obligations of the parties. In this sense, the consumer is deemed to accept without reservation all the provisions set out in these terms and conditions. No general or specific condition contained in the documents sent or provided by the consumer can be incorporated into these terms, as long as these documents would be incompatible with these terms and conditions.

The purpose of these general terms and conditions is to define the rights and obligations of the parties in the context of the online sale of goods and services offered by Lacameraembarquee.fr to the consumer.

The present contract is formed by the following contractual documents, presented in descending hierarchical order: the present general conditions; the purchase order. In case of contradiction between the provisions contained in documents of different rank, the provisions of the higher-ranking document will prevail.

The present terms and conditions come into effect on the date of signing the purchase order. These terms and conditions are concluded for the duration necessary for the provision of the subscribed goods and services, until the expiration of the guarantees owed by Lacameraembarquee.fr.

The validation of an order or the acceptance of a quote implies agreement to these terms and conditions. The Client declares having read and accepted these General Terms and Conditions of Sale before placing their order. Therefore, the validation of their order constitutes acceptance of these General Terms and Conditions of Sale.

The contractual information will be confirmed via email no later than the time of delivery or, failing that, to the address provided by the consumer on the order form.

The computerized records, stored in the computer systems of Lacameraembarquee.fr under reasonable security conditions, will be considered as proof of communications, orders, and payments between the parties. The archiving of order forms and invoices is carried out on a reliable and durable medium that can be produced as evidence.

8-a: Lacameraembarquee.fr Presents on its website the products for sale with the necessary features that allow compliance with the Article L 111-1 of the Consumer Code, which provides the potential consumer with the possibility to know the essential characteristics of the products they wish to purchase before placing a final order.

8-b: The offers presented by Lacameraembarquee.fr Are only valid while stocks last.

8-c: La Caméra Embarquée takes great care in communicating information regarding the essential characteristics of products and services, notably through technical descriptions provided by its partners and suppliers, as well as photographs illustrating the products. The photographs featured on the Site are not contractual. In any case, La Caméra Embarquée's liability cannot be engaged due to potential changes or errors concerning the description of the characteristics of the purchased product, unless the essential characteristics of the product or service are affected. The choice and use of the products are the sole responsibility of the Client. Given the specificity of certain marketed products, La Caméra Embarquée particularly draws the Clients' attention on its Site to their conditions of use, applicable regulations, and required authorizations... notably: Regarding the use of drones: https://www.ecologie.gouv.fr/politiques-publiques/exploitation-drones-categorie-ouverte https://www.ecologie.gouv.fr/politiques-publiques/exploitation-drones-categorie-specifique The use of a drone is subject to specific rules and legislation. Beyond common sense rules, respecting the safety of property and people, as well as privacy which prohibits flying over any public place, individuals, or animals, it is necessary to ensure that you have all the relevant authorizations, diplomas, insurance, or approvals for using your equipment in compliance with the law. You can find all the information related to these provisions (see annex 2 of the order of April 11, 2012) on the Ministry of Ecological Transition's website by following the links above. You can also directly consult the text of the Order of December 17, 2015, regarding the use of airspace by unmanned aircraft. Regarding Lithium batteries: Lithium batteries must be used under specific conditions and according to the manufacturer's recommendations. It is necessary to use a specific charger/balancer for Lithium batteries (Li-Polymer or Li-Ion). It is imperative never to charge a battery above 4.20V per cell (8.40V for a 2S, 12.60V for a 3S, 16.80V for a 4S, etc...). Similarly, you should never excessively discharge a battery, i.e., below 3.40V per cell, at the risk of permanently damaging it, or worse, causing a fire. Therefore, it is crucial, if you use a device not equipped with a charge detection system, to monitor the discharge level of your battery. Finally, to hope for maximum battery lifespan, it is recommended to let them rest and cool for about two hours after discharge before recharging them again. Lastly, it is highly recommended to store your batteries individually and in protective bags designed for this purpose (available on the Site). The Client is urged to strictly follow these usage instructions. Indeed, batteries being wear elements, consumable items, their lifespan is directly linked to their usage conditions. The Client is encouraged to read carefully and strictly adhere to the instructions provided with the products sold on the Site (some instructions are provided digitally, via an email inviting you to download said instructions, this email being triggered upon shipment of the goods). In the absence of instructions upon delivery, La Caméra Embarquée commits to providing them to the Client upon a simple written request. In any case, the use of the products will be under the sole responsibility of the Client. Under these conditions, the Client is required to maintain the product in good condition, use it according to its intended purpose, and comply with applicable provisions, prescriptions given by La Caméra Embarquée, and the manufacturer. In this regard, it is discouraged for the Client to make modifications to the product, install accessories, auxiliary parts, or any other non-compliant devices on the product. Besides the induced risks, such modifications would deprive the Client of any warranty. The Client is obligated to use the products in compliance with the current regulations and to fulfill all their legal obligations. La Caméra Embarquée cannot be held responsible for defects and deterioration of the delivered products resulting from abnormal or non-compliant use after the delivery of these products.

Products are invoiced according to the current rates mentioned on the Website on the day of the sale. Prices are indicated in euros and include all taxes, with the applicable VAT being that in force at the time of invoicing. They do not include delivery costs, which are billed in addition and indicated before order validation. Full payment of the price must be made at the time of the order. At no time may the sums paid be considered as deposits or down payments. The prices displayed on the website are valid only for products purchased online on this same site. Some important information concerning delivery to French overseas departments and territories (DOM-TOM): - Your order will be invoiced excluding tax - Your order will be subject to local “octroi de mer” duties collected by territorial customs services - You must pay these taxes and clearance fees directly to the customs services and the carrier.

To pay for their order, the consumer has the option to choose from all the payment methods mentioned on the order form. The consumer guarantees Lacameraembarquee.fr that they have the necessary authorizations, if any, to use the payment method they selected when finalizing the order. Lacameraembarquee.fr Reserves the right to suspend any order management and delivery in case of refusal of payment authorization by credit card from officially accredited organizations or in case of non-payment. Lacameraembarquee.fr specifically reserves the right to refuse to make a delivery or fulfill an order from a consumer who has not fully or partially paid for a previous order or with whom there is an ongoing payment dispute. Lacameraembarquee.fr May need to ensure that no person is using another person's bank details without their knowledge. As part of this verification, the client may be asked to send a copy of an identification document and proof of address to Lacameraembarquee.fr by email. The order will only be validated after our services have received and verified the submitted documents.

Payment in installments with Alma. If you pay for your order in installments, You accept Alma's general customer terms and conditions as well as Alma's special conditions For SAS NETPIX customers.

In the case of available products, the order will be executed no later than in A maximum period of 5 days from the day following the day the consumer paid for their order. In the event of the unavailability of the ordered product, particularly due to our suppliers, the consumer will be informed as soon as possible and will have the option to cancel their order. The consumer will then have the choice to request either a refund of the amounts paid within the 14 days at the latest Of their payment, or the exchange of the product. A product called "coming soon" Means that it is available from our supplier. A product said to be "in stock" means that we have it in our inventory.

The products are delivered to the address specified on your order form (or another address of your choice to be specified when ordering) by the postal service or a private carrier.

Delivery times: The package is shipped after receipt and validation of your payment. Delivery is then carried out in 2 to 5 days in mainland France (for items in stock). In the case of unavailable products, in mainland France, we can proceed with a partial shipment if the amount of available products reaches €180, and the rest is sent when we receive it in our stock.

Shipping fees: The shipping fees appear on your order summary; they are calculated based on the total amount of your order, including protective packaging. We cover part of the delivery cost. For overseas departments/territories and distant countries, the rates are indicative and may be adjusted if the cost is higher than expected; in such cases, we always contact the customer.

Delivery issues due to the carrier: Any anomaly regarding the delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.) must be indicated on the delivery note in the form of "handwritten reservations," accompanied by your client signature. You must also confirm this anomaly by sending a registered letter with acknowledgment of receipt to the carrier within two (2) working days following the delivery date, outlining the said claims. You must send us a copy of this letter by simple mail to:

As with any shipment, there may be a delivery delay or the product may be lost. If there is a delay in delivery compared to the date indicated in the shipping email, we ask you to report this delay by calling us or sending us an email. We will then contact the carrier to initiate an investigation. An investigation for a delivery in France can take up to 21 days From the start date of the investigation. For Overseas and international deliveries, it takes up to 40 and 90 days, respectively. If during this period the product is found, it will be immediately redirected to your home (in most cases). However, if the product is not found by the end of the investigation period, the carrier considers the package as lost. It is only at this point that we can send you a replacement product, at our expense. If the ordered products are no longer available at that time, we will refund you the amount of the products lost by the carrier. La Caméra Embarquée cannot be held responsible for any delay or failure of receipt due to a force majeure event - as stipulated in article 17 of these terms - or due to a fault of the Client such as their absence at the time of delivery or failure to collect the products in case of delivery to a pickup point. Furthermore, if a package is marked as "delivered" in the tracking and the client disputes the delivery, they must provide NETPIX with the elements requested by customer service to open a compensation claim with our insurer (copy of the police report for stolen item, affidavit of non-receipt of the merchandise, copy of the recipient's identity document).

The consumer is expressly informed that Lacameraembarquee.fr is not the producer of the products presented on the website, within the meaning of Law No. 98-389 of May 19, 1998 And related to the liability for defective products. Consequently, in the event of damage caused to a person or property by a defect in the product, only the producer's liability can be sought by the consumer, based on the information provided on the packaging of the said product. The producer's warranty conditions and duration are indicated on the product information sheets. Given the frequency of component renewal in technical products, lacameraembarquee.fr may, upon request, inform the consumer about the availability of spare parts for the offered products and the procedures to possibly obtain them.

La Caméra Embarquée is subject to the legal guarantees in force, namely the legal guarantee of conformity (articles L. 217-3 to 217-17 of the Consumer Code) and the legal guarantee against hidden defects provided for in articles 1641 and following of the Civil Code. When you act on the legal guarantee of conformity: - You have a period of 2 years from the delivery of the goods to take action. - When the sales contract for the goods provides for the continuous provision of digital content or a digital service for a period exceeding two years, the legal guarantee is applicable to this digital content or digital service throughout the planned provision period. - You are exempt from proving the existence of the lack of conformity of the goods during the 24 months following the delivery of the goods, this period being 12 months in the case of second-hand goods. - You can choose between repairing or replacing the goods, subject to the cost conditions reviewed by article L. 217-12 of the Consumer Code. The legal guarantee of conformity applies independently of any commercial guarantee that may be granted. You can decide to implement the guarantee against hidden defects of the item sold as defined in article 1641 of the Civil Code. In this case, you can choose between canceling the sale or a reduction in the sale price in accordance with article 1644 of the Civil Code. Unless the complaint is made under the legal guarantee of conformity, it is up to the Client to provide any justification regarding the reality of the defects or anomalies observed. The Client must allow La Caméra Embarquée any facility to verify these defects or anomalies. Subject to the possible exercise of the right of withdrawal, any return of a product must be expressly agreed upon by La Caméra Embarquée and will result, as appropriate, in the repair, replacement of products, issuance of a credit note, or a refund to the Client, after qualitative and quantitative verification of the returned products. The products must be returned with all accessories and instructions that may have been provided. The costs and risks of the return remain the responsibility of the Client. If the product is not received by La Caméra Embarquée, no repair, replacement, credit, or refund can be granted, as La Caméra Embarquée is unable to verify any potential anomalies. Special case of drones: As the causes of a drone crash can be numerous and subject to interpretation, La Caméra Embarquée may, if necessary, request the prior agreement of the manufacturer to assess its proper coverage. In the case of a warranty claim for a drone, La Caméra Embarquée will offer the Client a replacement of the defective parts but does not guarantee the sensors, cameras, accessories, gimbals, landing gear, or any other accessory that may have been damaged in the crash but is not a direct part of the product. In any event, the product must be returned to La Caméra Embarquée with its prior agreement. Special case of camera accessories: As with drones, if the responsibility of La Caméra Embarquée were to be upheld for a camera mount or accessory (e.g., camera mount), it applies strictly to the product in question and does not extend to the attached camera. Special case on FPV electronics: any soldering or modification of the product voids the warranty.

You have a 14 business days to inform us that you wish to return the products that do not suit you. The 14-day period starts the day after the contract is concluded or the goods are delivered. If this period ends on a Saturday, Sunday, or a public holiday, it is extended to the next working day. Please inform us by email or phone at 04 42 26 10 20 if you are returning an item to us—by logging into our website under "My Account > My Orders" where, after entering your customer number, you can obtain your order number. You can also download the withdrawal form by clicking here and send it to us by email. The product must be returned via registered mail or by courier to:

The items must be returned no later than 14 days following the communication of the retraction, at your expense, in their original condition, in order for you to benefit from the right of withdrawal. Simply returning the item without a declaration, or refusing to accept the delivery, is not sufficient to express your intent to withdraw. Only products that are returned in their entirety, in their complete and intact original condition, and in perfect resale condition will be accepted allowing resale in like-new condition. In accordance with Article L.221-23 of the Consumer Code, the consumer declares understanding that any handling other than those necessary to establish the nature, characteristics, and proper functioning of the product results in a depreciation of the item which engages their responsibility. Any product that has been damaged or whose original condition has deteriorated will neither be refunded nor exchanged and will be reshipped to the customer at their expense. This right of withdrawal is exercised without penalty, except for return costs. The risks and costs of returning the products are the responsibility of the Customer. In the event of exercising the right of withdrawal, the refund will be issued upon product recovery by re-crediting their bank account in the case of payment by bank card, or by check in other cases.

Return merchandise:For mainland France and Belgium: If you do not collect your parcel or refuse its delivery, the return of the parcel is charged to our company. In case of order cancellation and for purchases with free shipping, we will deduct the same amount of €11.90 from your refund. For those who paid the shipping fee, we will deduct the amount of €9.90. These conditions also apply in case of return to sender due to an addressing error when entering the order. For other countries: we will deduct the actual cost, referring to the rate of the selected carrier.

360° solutions, modified products, activated products, hygiene-sensitive products: We do not take back modified products, type GoPro Backbone Ribcage, Inspire 360, Kit GoPro Entaniya, nor activation-type products DJI CARE, Magix software, Kolor, etc., as well as drone certification documents DJI. Due to hygiene measures, mouth fixings with unsealed packaging cannot be returned. Products that require activation for their operation are also excluded from the legal withdrawal period, as their activation initiates the warranty period, preventing the product from being resold as a new item.

As part of the Zen Option, you benefit from free return shipping and an extended withdrawal period. If the item(s) do not suit you, you have a period of 30 working days to request a return (compared to the usual 14 working days).

The Zen Option applies only to orders delivered in mainland France.

This service is tiered based on the Consumer's cart amount.

If you purchased a Zen Option with your order, you have 30 days from the receipt of your package to request the processing of your return

Only one free return voucher is granted per order. The risks associated with delivery remain the responsibility of the Client, including in the event of delivery to an address other than the one indicated on the return voucher or loss during transit. As the Client is the sender of the package, there is a transfer of responsibility in the event of a dispute, and we cannot be held liable for any potential dispute regarding the package in the event of a return.

Only products returned in their entirety, in their complete and intact original packaging, and in perfect resale condition will be accepted. Any product that has been damaged or whose original packaging has been deteriorated will not be refunded.

Software usage rights Lacameraembarquee.fr, as well as those distributed by it, is granted to the consumer on a non-exclusive, personal, and non-transferable basis, in accordance with the Intellectual Property Code. However, under theArticle L122-6-1 Under this Code, the consumer has the right to reproduce exclusively for the purpose of creating a backup copy, when it is necessary to preserve the use of the software. In any case, the author of the software retains ownership rights to their work, which the consumer agrees to respect.

Neither party shall be deemed to have failed in their contractual obligations to the extent that their execution is delayed, hindered, or prevented by an act of God or force majeure. An act of God or force majeure shall be considered as any irresistible facts or circumstances, external to the parties, unpredictable, unavoidable, independent of the parties' will, and that cannot be prevented by them despite all reasonably possible efforts. The party affected by such circumstances will notify the other within ten working days from the date they became aware of it. Both parties will then come together within a month, unless prevented by the force majeure event, to examine the impact of the event and agree on the conditions under which the contract will be continued. If the force majeure event lasts longer than three months, the present general conditions may be terminated by the aggrieved party. Explicitly, considered as force majeure or acts of God, in addition to those commonly recognized by the jurisprudence of French courts and tribunals, are: blockage of transportation or supply means, earthquakes, fires, storms, floods, lightning; shutdown of telecommunication networks or specific difficulties with telecommunication networks external to the clients.

The responsibility of La Caméra Embarquée cannot be held liable in any case for non-performance or improper performance of contractual obligations attributable to the Client, particularly during the entry of their order. In any case, La Caméra Embarquée disclaims all liability, especially due to:

- From the selection of products by the Client ;

- From the normal wear and tear of its products ;

- Deteriorations or accidents resulting from negligence, lack of supervision or maintenance, or improper use ;

- Damage resulting from modifications, incorporations, or repairs to the product ;

- Damages resulting from a failure to follow the usage recommendations of the products mentioned in the product description, and/or specific regulations related to the products sold ;

- Malicious acts by the Clients or third parties.

When the responsibility of La Caméra Embarquée is engaged due to its fault, the compensation only applies to the direct, personal, and certain damages that the Client has suffered.

The Dash Cam shall not be held responsible for any temporary or permanent damage caused to the Client's computer system, nor for any potential losses or damages incurred, particularly as a result of accessing or browsing the Site.

The transmission of data via the Internet may lead to errors and/or the Site not always being available. Therefore, La Caméra Embarquée cannot be held responsible for the availability and interruption of the online service.

The present terms and conditions are subject to French law. This applies to both substantive and procedural rules. In the event of a dispute or claim, the consumer will first contact Lacameraembarquee.fr To obtain an amicable solution. In a second step, and in case of appeal, the consumer may file a complaint with the competent courts.

The information requested from the consumer is necessary for processing their order and may be communicated to the contractual partners of lacameraembarquee.fr involved in executing this order. The consumer can write to Lacameraembarquee.fr, whose contact details are provided in the privacy policy on the website, to object to such communication, or to exercise their rights of access and rectification regarding the information concerning them, which appears in the files of Lacameraembarquee.fr, under the conditions provided by The law of January 6, 1978.

The parties agree that these terms and their consequences are subject to French law. The language of these terms and the relations between the parties is French. The Client declares having been informed in advance by La Caméra Embarquée of the possibility of resorting, in case of dispute, to a consumer mediation procedure. La Caméra Embarquée subscribes to the service of the Médiateur du Commerce Coopératif et Associé, whose postal address is as follows: 77, rue de Lourmel - 75015 Paris and whose website is the following: www.mcca-mediation.fr.

Before contacting the mediator designated above, the Client agrees to submit their complaint to La Caméra Embarquée's customer service using the contact details provided in our legal notices. Furthermore, La Caméra Embarquée informs the Client of the existence of the online dispute resolution platform established by the European Commission, which facilitates the independent, out-of-court resolution of online disputes between consumers and professionals. This platform is accessible via this link:https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR